![]() A burned out LED bulb is not worth being yelled at, cursed at, or being a personal punching bag for an angry Car Guy. I hope you can understand our side of things a little better now, but just a heads up: As a standard, our company values its employees, and realizes that mental health and emotional well-being are more important than making a few bucks.įor whatever reason, I have experienced some people that just want to spread hate, and ill will. When you ask a question, we are always willing to find the answer. When I say I’ll call you back, you will be receiving a call back. When you email, know that you’ll get a reply within that same day. So when you call, Car Guy, know that if I don’t pick up, you’ll hear from me that day. We’re always willing to work towards a solution, and we’re always going to get back to you. I just wanted to take the time to tell you, that we’re a reasonable company and we know we’re not perfect, BUT we’re always willing to help. Now, in dealing with car companies, I know there are a lot of Car Guy’s that have horrific experiences, where a company has zero desire to take care of them or work through issues, so when they come to me with guns blazing and fists raised, I realize this is just from their past experiences. It’s more often than not that we do come to a mutually beneficial resolution, because I’ve been given permission to take care of our customers. ![]() Anyone who has a warranty claim or complaint knows they’re dealing directly with the person who will be making the decisions and coming to a mutually reasonable resolution. ![]() What’s nice about my job is I am the decision maker there is no “manager” above me. It’s like choosing to work in the missing baggage claim area, or being the person who empties porta-potties, you’re bound to catch some crap and unhappiness each day. As you may know, I work in the customer service department. I’ve been well and learning more and more about how to connect with those same positive vibes while working. Nothing like a late night summer drive to clear the mind and invoke positive vibes. ![]() Hoping this finds you well and enjoying the late night rides with your “baby”, feeling the power beneath you and in your hands as you find your favorite spot to drive. ![]()
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